We are committed to going the extra mile for our customers. However, if you feel that we have not delivered the service you expected, or you are concerned about any aspect of our service, please let us know.

If you have a complaint about this website, please contact our customer service team:

If you have a complaint about the way a claim has been handled, please consult your Policy Disclosure Statement and follow the complaints procedure outlined by the insurer for your particular policy.

If, after following the relevant procedures you are still unhappy, you can contact the Ombudsman Service using the details below:

Financial Ombudsman Service (FOS)

GPO Box 3, Melbourne, VIC, 3001

Tel: + (00 61) 1 800 36 72 87